I am committed to customer satisfaction and really want you to love your stationery. If you are unsatisfied with your stationery, please contact me. I'll do my best to work with you on a solution. If an error occurred on my end, I sincerely apologize and will make every effort to resolve the problem as soon as possible.
Returns on items that are blank, non-personalized, and non-customized are accepted within 7 business days of delivery of your stationery, as long as it is in new and unused condition. Please contact me prior to returning. The Client is responsible for shipping fees. Once your return is received in the appropriate condition, your refund minus the shipping fee will be processed.
- CUSTOM STATIONERY
- CLIENT APPROVED ERRORS
- PRINTED STATIONERY DOES NOT MATCH PROOF
Please contact me to check if your order is eligible for cancellation. The Client is responsible for cancellation fees.
- If you decide to cancel your custom order after receiving your custom proof, the fee is 25% of your deposit or $100 (design costs), whichever is greater. This is due to the time spent designing your custom proof.
- If you decide to cancel your order after giving your approval to print, please contact me immediately. If your order did not begin the printing process, I may be able to cancel it and you will be refunded minus the design costs.
- If your order is in the middle of the printing process, I may be able to stop and recover some of the costs for a partial refund minus the design costs.
- If your order has completed the printing process, your order is not eligble for cancellation, return, or refund.